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Distance Sales Agreement


This Distance Sales Agreement (hereinafter referred to as the "Contract" in the following articles) is signed by Mehmet Can Kiraz Private Company (hereinafter referred to as the "Seller") and www.florafaunacoffee. The customer (hereinafter referred to as the "Buyer" in the following articles) who enters the website and makes shopping through the website electronically and for a fee, is accepted under the following terms and conditions.


The address and other contact information registered by the Buyer while subscribing to the website will be considered as the Buyer's legal address and contact information, and all notifications to be made under this Agreement will be made to the Buyer's registered address on the website.


The subject of this Agreement is the sale to the Buyer of the product, which is sold to the Buyer electronically via the Seller's website (hereinafter referred to as the "Site" for short) and all qualities and sales price are clearly stated on the website, and It is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts.


The buyer is aware of the basic characteristics of the products subject to sale, the sales price, payment method and delivery conditions, all preliminary information about the product subject to sale and the right of withdrawal, that the rights and information specified both on the Site and in this Agreement are explained in detail, this information is provided electronically. accepts and declares that he/she has confirmed in the environment and then ordered the product.


Products are products published on the Site and purchased by the Buyer. The type, type, quantity, model, brand and number of the products, in other words all the information about the product, as well as the sales price and payment method, will consist of the information at the time of the end of the order in line with the Buyer's demands. The quality of each product subject to the contract and the total sales amount including VAT are indicated next to the product images or on a separate label.


The buyer acknowledges that he/she has read and informed all the preliminary information regarding the basic characteristics, sales price, payment method and delivery of the product or products that are the subject of the Contract specified in article (III), and gives the necessary confirmation in electronic environment, thereby accepting this Distance Sales Contract. declares.


The buyer is obliged to give accurate and complete information about himself, his contact information and the products he wants to buy, and to act in accordance with the provisions of this Distance Sales Agreement.

The buyer is obliged to check the product upon receipt and notify the defect in the product without delay. However, opened and used products are not within the scope of take-back. The buyer is obliged to notify the damage caused by any defect in transportation at the time of delivery or without delay.


The seller will evaluate the orders placed during working hours (between 09:00 - 18:00 every day) during the day. Orders received after 18:00 will be processed within the working hours of the following business day.


After the successful completion of the order process given by the Buyer and the payment of the fee determined by the Seller for the product(s) by credit card, the Seller will send an e-mail message to the e-mail address specified by the Buyer, informing that the order process has been completed.


Pursuant to Article V(2) of the Contract, within 1 (one) – 3 (three) business days following the approval of the order by the Buyer, the Seller shall deliver the order to be sent to the address specified by the Buyer. Shipping costs will be borne by the Buyer. Seller will not be held responsible for delays in cargo.


The Buyer accepts and declares that all the information he has given to the Seller regarding the order is correct and complete, that the Seller can contact him through this information when necessary, and that the Seller cannot be held responsible for the delayed or delayed delivery of the ordered products due to incorrect information. it does.


In the event that the Buyer requests the product to be delivered to another person or organization other than himself, the Seller shall not be held responsible for the person or organization to be delivered not accepting the delivery and therefore the delays that may occur in the delivery.


The buyer is obliged to open and check the packages that he thinks damaged during shipment, in front of the company representative, and not to receive the product by keeping a report on the cargo company if there is any defect in the product. If the package is not accepted and a report is kept, the situation must be reported to the Seller within 3 days with the copy of the report remaining in the Buyer. The seller will ensure a new and healthy delivery as soon as possible. After the package is received by the consumer, it is deemed that the delivery company has done its duty properly.


The Seller is responsible for the delivery of the products subject to the Contract in full and in accordance with the qualifications specified in the order. Payments Buyer's credit card  or by bank transfer.


For the delivery of the product subject to the contract, it is required that the product price has been paid to the Seller. If the price of the product is not paid to the Seller for any reason, the Seller shall be deemed to be relieved of its obligation to deliver the product.


In the event that the buyer defaults on his credit card transactions, the cardholder will pay interest within the framework of the credit card agreement that the bank has made with him and will be liable to the bank. In this case, the relevant bank may take legal action.


In the event that the Buyer provides credit card information for payment and the relevant bank or financial institution fails to pay the product price to the Seller due to the unfair or unlawful use of the Buyer's credit card by unauthorized persons, which is not due to the Buyer's fault, the Buyer shall Provided that the product is undamaged, it will be sent back to the Seller within 3 days or it will pay the Seller again for the product price. In case the product is sent back to the Seller, the shipping costs belong to the Buyer.


The Buyer has the right to withdraw within seven (2) days from the delivery of the product subject to the Contract to himself and/or the person/organization at the address indicated. In order to exercise the right of withdrawal, the Seller must be notified in writing to the above-mentioned address within this period.


In case the right of withdrawal is exercised, it is obligatory to return the original invoice with a copy of the cargo delivery report stating that the product delivered to the third party or the Buyer has been sent to the Seller. The product price is returned to the Buyer within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned.


The shipping cost of the product returned due to the right of withdrawal is borne by the Buyer.


Perishable products, disposable products are products that cannot be returned due to their nature and the Buyer will not be able to benefit from the right of withdrawal for these products. In addition, the Buyer will not be able to use the right of withdrawal for products that are produced in accordance with the Buyer's special requests and demands or that have been personalized by making changes or additions. The use of the right of withdrawal is subject to the condition that the packaging of the product is unopened, intact and the product has not been used.


If the Seller cannot deliver the product subject to the Contract in due time due to force majeure (earthquake, fire, flood) or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, it is obliged to notify the Buyer of the situation. In this case, the Buyer may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. If the Buyer cancels the order, the amount paid will be paid to him in cash and in full within 10 days.


Muğla (Fethiye) Courts and Enforcement Offices will be authorized in disputes that may arise from this Agreement.


This Agreement has been drawn up in accordance with the Regulation on the Implementation Principles and Procedures of Distance Contracts published in the Official Gazette dated 13.06.2003 and numbered 25137, in accordance with the obligation to conclude a contract for sales made over the internet.



Users can forward any comments, questions, complaints and suggestions about the Site to the Company's telephone or e-mail address given below.



Yeşilüzümlü Mahallesi Atatürk Caddesi No:75 Fethiye/Muğla





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